Track Your Order

At ProtonHome.tech, we want to make sure you can easily track the status of your order. We understand how important it is to stay informed about your shipment, and we provide simple tools to help you keep track of your items from dispatch to delivery.

How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order through the courier's website.

Here’s how to track your order:

Check Your Email: Once your order is shipped, we will send you a confirmation email with the tracking number and the courier service used.

Visit the Courier's Website: Use the link provided in your confirmation email to visit the courier’s tracking page. Here are some of the main courier services we use:

DHL: Track your DHL order
FedEx: Track your FedEx order
UPS: Track your UPS order
Hong Kong Post: Track your Hong Kong Post order
Enter Your Tracking Number: On the courier's website, enter the tracking number provided in your email to view the real-time status of your shipment.

What to Do if You Can’t Find Your Tracking Information

No Tracking Information Available: If your tracking number is not showing any information, it may take up to 24 hours after the order is dispatched for the courier's system to update.

Contact Us: If you encounter any issues or cannot locate your tracking information, please reach out to our customer support team. We will assist you in locating your order and resolving any shipping concerns.

Contact Us

If you have any questions regarding your order or need assistance with tracking, don’t hesitate to contact us:

Email: info@protonhome.tech
WhatsApp: +64 02108385004

We are here to help you!