Privacy Policy

At ProtonHome.tech, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our services and website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

  • Personal Identification Information: This includes your name, email address, shipping address, phone number, and payment information when you place an order or create an account on ProtonHome.tech.
  • Payment Information: We process payment details, including credit/debit card numbers, PayPal, or other payment methods you use.
  • Technical Information: This includes data about your device, browser, IP address, and browsing activity on our website, such as pages visited and the time spent on each page.
  • Cookies and Tracking Technologies: We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal details to process and fulfill your orders, including delivery and communication regarding your purchase.
  • To Provide Customer Support: Your information helps us respond to inquiries and provide customer service.
  • To Improve Our Website and Services: We analyze data to enhance our website's functionality, troubleshoot issues, and improve your shopping experience.
  • To Send Promotional Offers: With your consent, we may send you marketing emails about new products, offers, and updates. You can opt out of these emails at any time by unsubscribing.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • With Service Providers: We may share your personal information with trusted third-party companies that assist with business operations, such as payment processors, shipping companies, and email service providers.
  • For Legal Compliance: We may disclose your information if required by law or to comply with legal processes, such as responding to a court order or government request.
  • In the Event of a Business Transfer: If ProtonHome.tech undergoes a merger, acquisition, or asset sale, your information may be transferred to the new owner as part of the transaction.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. However, please be aware that no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update Your Information: You can access, update, or correct your personal details by logging into your account or contacting us directly.
  • Opt-Out of Marketing Communications: You can choose to opt-out of receiving promotional emails from us by following the unsubscribe instructions in the email or contacting our customer service team.
  • Delete Your Information: If you no longer wish for us to store your personal data, you can request its deletion, subject to certain legal exceptions.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve the user experience, analyze website usage, and personalize content and ads. You can control the use of cookies through your browser settings, but please note that disabling cookies may impact some website features.

For more information about cookies, please refer to our Cookie Policy.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

8. International Transfers

If you are located outside of Hong Kong, please be aware that any information you provide to ProtonHome.tech may be transferred to and stored in Hong Kong or other countries where we operate. By using our services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@protonhome.tech
Phone (WhatsApp): +64 02108385004