FAQ

Products

How are we able to sell at such competitive prices? What is the Best Price Guarantee ("BPG")?
At ProtonHome.tech, we are able to offer competitive prices due to our direct sourcing from trusted manufacturers of compatible appliance accessories. We cut out the middleman and focus on efficient operations, allowing us to pass on the savings to you. Our Best Price Guarantee (BPG) ensures that if you find a lower price for the same compatible product, we'll match it.

Are there any additional discounts for the products sold?
We occasionally offer promotions and discounts on certain items. Be sure to subscribe to our newsletter to stay updated on the latest deals!

How do I authenticate that the products sold are genuine?
All of our products are compatible accessories, not original parts, but they are designed to meet or exceed the performance of the original components. We guarantee that our products are of high quality and built to last.

Are the products sold compatible with local standards?
Yes, our products are compatible with the appliances they are designed for, and they are crafted to meet international quality and safety standards.

Is there any waste disposal service?
Currently, we do not offer waste disposal services. We recommend checking with local waste management providers for disposal options.

Warranty, Refund or Exchange

Is there any warranty for the products sold?
Yes, all our products come with a standard 1-year warranty, and you can extend the warranty for up to 3 years. This covers any defects or issues that arise during normal use.

What happens after the warranty period expires?
After the warranty period expires, we can still assist with repairs or replacements at a reasonable cost. Contact us for details.

Is there any refund or exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the product is unused and in its original packaging. Please visit our Returns & Refunds page for more information.

Tax

Do I have to pay tax for my order?
Sales tax is applicable depending on the shipping destination and local tax regulations. The applicable tax will be calculated at checkout.
Buying Procedure and Payment

What is the buying procedure?
Simply browse our website, add the products you wish to purchase to your cart, and proceed to checkout. We’ll take care of the rest and ship your order directly to your doorstep.

What are the payment options?
We accept payments via credit card, debit card, PayPal, and other secure payment methods.

How do we ensure payment security?
We use secure encryption technology to ensure that your payment information is safe. All transactions are processed through trusted payment gateways.

What is the minimum order amount?
There is no minimum order amount. You can order as little or as much as you need!

Any Questions?
If we still haven't answered your question, feel free to contact us, and we will get back to you as soon as possible.

Customer Support
WhatsApp Only: +64 02108385004
Email: info@protonhome.tech