Shipping & Delivery
At ProtonHome.tech, we are committed to providing a fast and reliable shipping experience for all our customers worldwide. Whether you're ordering one product or multiple items, we ensure that your order will be processed quickly and delivered safely to your doorstep.
Shipping Locations
We ship to most countries worldwide. During checkout, you can select your country, and shipping fees will be calculated based on your location. If you do not see your country listed or have any questions, feel free to contact us for assistance.
Processing Time
Once your order is placed, our team will begin processing it immediately. We aim to process and ship all orders within 1-3 business days. However, please note that processing times may vary depending on the volume of orders and product availability.
Shipping Methods
We offer various shipping options to suit your needs, including standard and expedited shipping. Shipping methods will be available during checkout, and you can select your preferred option. We work with trusted carriers to ensure reliable delivery, including local courier services and international shipping partners.
Shipping Costs
Shipping costs are calculated based on your delivery address, the size and weight of your order, and the shipping method you select. The total cost of shipping will be shown during checkout before you confirm your order.
Customs Duties & Taxes
Please note that any applicable customs duties, taxes, or import fees are the responsibility of the customer and may be collected upon delivery, depending on your country's regulations. These fees are not included in the shipping cost and will be the customer's responsibility to pay upon receipt of the package.
Delivery Time
Estimated delivery times vary based on your location and selected shipping method. For standard shipping, delivery times typically range from 7-14 business days, while expedited shipping can take 3-7 business days. Please note that these times are estimates and may be affected by factors such as customs processing or shipping delays.
Tracking Your Order
Once your order has been shipped, we will send you a tracking number so you can track its progress. You can use this tracking number on the carrier’s website to check the status of your delivery.
Order Issues
If you experience any issues with your order, such as damage or missing items, please contact our customer service team immediately. We will investigate the issue and work with you to resolve it as quickly as possible.
Shipping & Delivery FAQs
How long will it take to receive my order?
Delivery times vary depending on the shipping method and your location. Please refer to the estimated delivery times above.
Do you offer expedited shipping?
Yes, expedited shipping options are available during checkout for faster delivery.
Can I change my shipping address after placing my order?
Once an order is placed, we process it quickly. If you need to change the shipping address, please contact us immediately, and we will do our best to accommodate your request before shipment.
Contact Us
If you have any further questions or concerns about shipping and delivery, please feel free to contact our customer service team at info@protonhome.tech, and we will be happy to assist you.