Terms & Conditions

 

Welcome to ProtonHome.tech! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Information

ProtonHome.tech is a global e-commerce platform that offers compatible accessories for household appliances. All products available on the site are non-original parts but are designed to meet high standards of performance and quality. By placing an order, you agree to these terms and conditions.

2. Products and Pricing

  • Product Descriptions: We make every effort to ensure that the information on our website is accurate and up-to-date. However, we do not warrant that the descriptions, prices, or other content on the site are always complete, accurate, or error-free.

  • Pricing: Prices on ProtonHome.tech are subject to change without notice. All prices are displayed in your local currency and are inclusive of taxes where applicable. Shipping fees are additional and will be calculated during checkout.

  • Availability: Product availability is subject to stock levels and demand. In the case of an out-of-stock product, we will notify you and provide alternatives or a refund.

3. Ordering and Payment

  • Ordering Process: To place an order, simply browse the site, add items to your cart, and proceed to checkout. You will need to provide necessary shipping information and select a payment method. Upon placing an order, you will receive an order confirmation email with details of your purchase.

  • Payment: We accept payments via credit card, debit card, and PayPal. Payments are processed securely, and we ensure that your payment details are protected.

  • Order Confirmation: An order confirmation email will be sent to you once your order is placed. This email serves as confirmation that we have received your order, but it does not necessarily mean that your order has been processed.

4. Shipping & Delivery

Please refer to our Shipping & Delivery page for detailed information regarding shipping methods, costs, estimated delivery times, and other shipping policies.

5. Warranty and Returns

  • Warranty: All our products come with a standard 1-year warranty, with the option to extend up to 3 years. The warranty covers defects in materials or workmanship under normal use.

  • Returns & Exchanges: If you are not satisfied with your purchase, we accept returns within 30 days of receipt. Products must be unused, in their original packaging, and in resellable condition. You can initiate a return or exchange by contacting our customer support team.

6. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

7. Restrictions on Use

You may not use this website for any illegal or unauthorized purposes. You agree to comply with all applicable laws and regulations when using this site and its content.

8. Limitation of Liability

ProtonHome.tech is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the site or products purchased through the site. Our liability is limited to the purchase price of the product that caused the issue.

9. Intellectual Property

All content on the ProtonHome.tech website, including text, images, logos, and design, is the property of ProtonHome.tech or its licensors and is protected by copyright and intellectual property laws. You may not use any content from this site without prior written consent.

10. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or control the content of any third-party websites. You access these links at your own risk.

11. Modification of Terms

We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice. Any changes will be posted on this page, and the updated version will take effect immediately upon posting.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Hong Kong.

13. Contact Information

If you have any questions regarding these Terms & Conditions, please feel free to contact us at:

Customer Support:
Email: info@protonhome.tech
WhatsApp: +64 02108385004